Shipping Information

Shipping Policy


In order for our customers to receive the items as soon as possible, we will strive to check the inventory and process your order within 1-3 business days.The package will leave the warehouse within 3-5 working days. Depending on the destination region, it will take approximately 15 to 20 business days to reach your address. We support delivery to most areas where the U.S. post office support deliver, except military areas.
 
Shipping Time


In order for our customers to receive the items as soon as possible, we will strive to check the inventory and process your order within 1-3 business days.The package will leave the warehouse within 3-5 working days. Depending on the destination region, it will take approximately 15 to 20 business days to reach your address. We support delivery to most areas where the UK post office support deliver, except military areas.
 
Tracking Order


Usually, as soon as the order is sent, you will receive an email informing you of the tracking number of the order.
Some tracking numbers are temporarily unavailable in UPS, USPS or DHL. Don't worry, you can contact us by email to obtain the query.
 
Shipping Costs & Duties


We will charge a flat rate of £5.99 for each order as the shipping fee, which you can see at the time of payment. However, this does not include the tariff of the destination country. If necessary, you will pay by yourself. Because we cannot control the customs policy of your country.
 
Incorrect Address


It is the customer's responsibility to ensure that the entered delivery address is correct. We will not be responsible for any return or loss due to an incorrect address. The additional costs incurred by the need to resend the package should also be paid by the customer. For unexplained non-payment behavior, the customer may bear the cost.
 
Order Cancellation


If you want to cancel after placing the order, please contact us within 12 hours, we will check whether the order has been sent, if the order has not been shipped, we will cancel and refund. If it has been shipped, it cannot be cancelled, please contact us after receiving the goods.
 
Sometimes although you send us a cancellation email, when we check the email, the package has already been sent and we cannot cancel the order. Please contact us after receiving the goods. We will provide a solution. Thank you for your understanding.
 
Contact Us


If there is a need to change product specifications or other problems, please contact us at support@twinspooll.com in time and we will try our best to solve it for you.